How to Change SSS Member Information
If you need to update your name (after marriage, court order, or correction), civil status, date of birth, or other personal details in your SSS records, you must file a request for change of information with SSS. Keeping your records accurate ensures smooth processing of contributions, benefits, and loans. This comprehensive guide covers the types of changes allowed, the documents you need, and the step-by-step process for updating your SSS member information.
Change of Information at a Glance
Estimated Cost
FREE -- There is no filing fee for changing or correcting SSS member information. You only pay for the supporting documents (e.g., PSA certificates).
Timeline
1 to 4 weeks for processing. Simple updates like civil status may be processed within 1-2 weeks. Name changes and date of birth corrections may take 2-4 weeks depending on the SSS branch workload.
Key Fact
All changes to SSS member information must be supported by PSA-issued documents (birth certificate, marriage certificate, court order, etc.). SSS will not process changes without proper documentary proof.
Types of Changes You Can Request
SSS allows members to update various personal details in their records. The type of change determines what supporting documents you need to submit together with the request form.
Name Change (Marriage)
Most Common
Update your surname in SSS records after getting married. This is the most frequently requested change among female SSS members.
Name Correction
Clerical Errors
Correct misspelled names, wrong middle names, or other typographical errors in your SSS records based on your PSA birth certificate.
Civil Status Update
Single to Married / Widowed
Update your civil status from single to married, or from married to widowed/separated, based on supporting legal documents.
Date of Birth Correction
Based on PSA Records
Correct your date of birth in SSS records if it does not match your PSA birth certificate. Requires the corrected PSA document.
Beneficiary/Dependent Update
Add or Remove
Add new dependents (spouse, children) or update beneficiary information due to marriage, birth of a child, or death of a listed beneficiary.
Requirements by Type of Change
Each type of change requires specific supporting documents. All documents must be original or certified true copies. PSA documents should be recent (issued within the last year is preferred).
Name Change Due to Marriage
- SSS E-4 Form (Member Data Change Request) -- duly accomplished and signed
- PSA Marriage Certificate -- original and photocopy (authenticated copy from PSA, not the local civil registry copy)
- PSA Birth Certificate -- original and photocopy (to verify maiden name and other details)
- One (1) valid government-issued ID -- with photo and signature (e.g., passport, UMID, driver's license, PhilSys/National ID)
- SSS ID or UMID Card -- if available (bring old card for replacement)
Name Correction (Misspelling or Error)
- SSS E-4 Form (Member Data Change Request) -- clearly indicate the wrong entry and the correct entry
- PSA Birth Certificate -- original and photocopy showing the correct name
- Court Order -- if the correction involves a change of first name or substantial error that required a court petition (Rule 108 or RA 9048)
- Annotated PSA Birth Certificate -- if the name was corrected through the LCRO, the PSA copy should reflect the annotation
- One (1) valid government-issued ID -- showing the correct name
Civil Status Update
- SSS E-4 Form (Member Data Change Request)
- PSA Marriage Certificate -- for change from single to married
- PSA Death Certificate of Spouse -- for change from married to widowed
- Court Decree of Annulment/Legal Separation -- for change from married to single (annulment) or legally separated
- One (1) valid government-issued ID
Date of Birth Correction
- SSS E-4 Form (Member Data Change Request)
- PSA Birth Certificate -- original and photocopy showing the correct date of birth
- Annotated PSA Birth Certificate -- if the date of birth was previously corrected through the LCRO or court
- Court Order -- if the year of birth was corrected (substantial correction requires court order)
- At least two (2) supporting documents -- showing the correct date of birth (e.g., school records, baptismal certificate, passport)
- One (1) valid government-issued ID
Beneficiary/Dependent Update
- SSS E-4 Form (Member Data Change Request)
- PSA Marriage Certificate -- to add spouse as beneficiary
- PSA Birth Certificate of child/children -- to add dependent children
- PSA Death Certificate -- to remove a deceased beneficiary
- One (1) valid government-issued ID
Step-by-Step: How to Change SSS Information
Follow these steps to update your personal information in SSS records. This process applies to all types of changes -- name, civil status, date of birth, and beneficiary updates.
Gather Your Supporting Documents
Before visiting an SSS branch, prepare all the required supporting documents based on the type of change you need. Make sure you have PSA-issued documents (not local civil registry copies). Get photocopies of all documents -- SSS will keep the photocopies and return the originals after verification.
Tip: Order your PSA documents online through PSAHelpline.ph or visit a PSA Serbilis outlet at SM malls at least 1-2 weeks before your planned SSS visit. PSA certificates cost P155 each. Delivery takes 3-7 business days if ordered online.
Download and Fill Out the SSS E-4 Form
Download the SSS E-4 Form (Member Data Change Request) from the SSS website at www.sss.gov.ph under the "Downloads" or "Forms" section. You can also get this form at any SSS branch. Fill out the form completely, including:
- Your SSS number
- Current information on record (what SSS has)
- New/correct information (what it should be changed to)
- Reason for the change
- List of supporting documents attached
- Your signature and date (sign using your new name if applicable)
Important: Use black ink only. Do not use correction fluid or erasures on the form. If you make a mistake, get a new form. Print legibly or fill out the downloadable PDF form digitally before printing.
Visit Any SSS Branch
Go to the nearest SSS branch. You can file the request at any SSS branch nationwide -- you do not need to go to the branch where you originally registered. Bring all your documents (originals and photocopies) and your accomplished E-4 form. SSS branches are open Monday to Friday, 8:00 AM to 5:00 PM. Some branches offer Saturday service.
Tip: Arrive early (before 9:00 AM) to avoid long queues. You can also check SSS branch hours and locations on the SSS website or the SSS Mobile App.
Submit Your E-4 Form and Documents
At the SSS branch, proceed to the Member Records / Front Desk window. The SSS officer will review your E-4 form and supporting documents. They will verify the originals against the photocopies, check your SSS records, and accept your request if the documents are complete.
No filing fee is required. The change of information service is free of charge. The SSS officer will give you an acknowledgment receipt or reference number for tracking your request.
Wait for Processing
SSS will process your change request and update their records. Processing time varies depending on the type of change and the branch workload:
- Civil status update: 1-2 weeks
- Name change (marriage): 2-3 weeks
- Name correction: 2-4 weeks
- Date of birth correction: 2-4 weeks
- Beneficiary update: 1-2 weeks
Note: You can check the status of your request through the My.SSS Portal at my.sss.gov.ph or by calling the SSS hotline at (02) 8920-6446 to 55.
Verify the Update in Your SSS Records
After the processing period, log in to your My.SSS account to verify that your information has been updated. Check your member data, personal information, and beneficiary list to confirm the changes are reflected correctly. If you need a new UMID card with the updated information, you may apply for a replacement card at the same SSS branch.
Complete Example: Maria's Name Change After Marriage
Maria Santos recently married and needs to update her surname in SSS from "Maria Santos" to "Maria Santos-Reyes." She also needs to update her civil status from single to married and add her husband as a beneficiary. Here is how she did it:
Gathered Supporting Documents
Maria ordered her PSA Marriage Certificate online through PSAHelpline.ph (P155 + P150 delivery fee). She already had her PSA Birth Certificate. She also prepared photocopies of her passport (showing her maiden name) and her marriage certificate. She downloaded the SSS E-4 Form from the SSS website and filled it out, indicating the change of surname from "Santos" to "Santos-Reyes," the civil status change from single to married, and the addition of her husband Juan Reyes as a primary beneficiary.
Visited SSS Branch and Submitted Request
Maria went to the nearest SSS branch in Makati. She arrived at 8:30 AM and proceeded to the Member Records window. The SSS officer reviewed her E-4 form, verified her PSA marriage certificate and birth certificate originals, and accepted her request. The officer photocopied her valid ID and returned all originals. Maria received an acknowledgment slip with her reference number. No fee was charged. The officer informed her that processing would take approximately 2-3 weeks.
Verified Update in My.SSS Portal
After about 3 weeks, Maria logged in to her My.SSS account and checked her personal information. Her surname was now updated to "Santos-Reyes," her civil status showed "Married," and her husband Juan Reyes was listed as a primary beneficiary. She also updated her employer records to reflect her new surname. Maria then applied for a new UMID card with her married name at the same SSS branch.
Cost Summary for Maria's Change of Information
Total timeline: approximately 3-4 weeks from gathering documents to confirmed update. Actual costs may vary.
Frequently Asked Questions
Can I change my SSS information online through My.SSS?
Currently, changes to member information such as name, civil status, and date of birth cannot be fully processed online. You must visit an SSS branch in person to submit your E-4 form and original supporting documents for verification. However, you can download the E-4 form from the SSS website and fill it out in advance to save time at the branch. Some updates like contact information (email, phone number, address) may be updated through the My.SSS portal.
Is there a fee for changing SSS member information?
No. The change of SSS member information is completely free of charge. SSS does not charge any filing or processing fee for updating your records. The only costs you may incur are for obtaining the required supporting documents (e.g., P155 for a PSA certificate) and photocopying fees.
What is the SSS E-4 Form?
The SSS E-4 Form, officially called the Member Data Change Request, is the official SSS form used to request any change or correction to your personal information in SSS records. It covers changes to name, civil status, date of birth, citizenship, beneficiary/dependent information, and other personal details. You can download it from the SSS website or get a copy at any SSS branch.
Can I submit the E-4 form at any SSS branch?
Yes. You can submit your E-4 form and supporting documents at any SSS branch nationwide. You are not required to go to the branch where you originally registered. Choose the branch that is most convenient for you.
How long does it take to process the change of information?
Processing time varies depending on the type of change and the branch workload. Simple updates like civil status or beneficiary changes may take 1-2 weeks. Name changes and date of birth corrections may take 2-4 weeks. If additional verification is required (e.g., for complex name corrections involving court orders), it may take longer. You can check the status through My.SSS or by calling the SSS hotline.
Do I need to update my SSS records after getting married?
Yes, it is highly recommended. While there is no strict deadline, updating your SSS records after marriage is important for several reasons: (1) your contributions should be recorded under your correct name to avoid discrepancies; (2) your spouse should be listed as a beneficiary for death and funeral benefits; (3) your civil status affects certain benefit computations; and (4) an outdated UMID card may cause issues with government transactions.
Can someone else file the change of information on my behalf?
Generally, the SSS member must personally appear at the branch to file the E-4 form, since original documents need to be verified and the member's identity confirmed. However, if you are unable to personally visit (e.g., you are abroad or physically incapacitated), you may authorize a representative through a notarized Special Power of Attorney (SPA). The representative must bring the SPA, their own valid ID, and all the required original documents. For OFWs, the SPA must be authenticated by the Philippine Consulate.
What if my PSA birth certificate still has errors?
If your PSA birth certificate itself contains errors, you must first have those errors corrected at the Local Civil Registry Office (LCRO) under RA 9048 before requesting a change in your SSS records. SSS relies on PSA documents as the primary basis for member information. Once you have the corrected and annotated PSA birth certificate, you can then file the SSS E-4 form to update your SSS records accordingly.
Important Reminders
- Always use PSA-issued documents as supporting evidence: SSS requires PSA certificates (not local civil registry copies) for all changes to name, civil status, and date of birth. Make sure your PSA documents are authenticated and up-to-date.
- Correct your PSA records first before updating SSS: If your PSA birth certificate has errors, correct them at the LCRO under RA 9048 first. Only after obtaining the corrected PSA document should you file the SSS E-4 form.
- Update SSS records promptly after life events: File the change request as soon as possible after marriage, birth of a child, or any life event that affects your personal information. Delays may cause issues with benefit claims and contributions.
- Keep copies of your E-4 form and acknowledgment receipt: Always keep a photocopy of your submitted E-4 form and the acknowledgment slip from SSS. These serve as proof that you filed the request and can be used for follow-up.
- Update your other government records as well: After updating SSS, also update your records with other agencies -- PhilHealth, Pag-IBIG, BIR (TIN), DFA (passport), LTO (driver's license), and COMELEC (voter's registration).
- Inform your employer about the change: If you are employed, notify your employer's HR department so they can update your employment records and ensure SSS contributions are remitted under your correct name.
- Apply for a new UMID card if needed: If your name or personal details have changed, apply for a replacement UMID card at the SSS branch. Your old UMID card will need to be surrendered.
- No deadline but do not delay: There is no strict deadline for updating SSS records, but filing promptly avoids complications when claiming benefits, applying for loans, or processing retirement claims in the future.
Need Help?
Contact SSS
- SSS Hotline: (02) 8920-6446 to 55
- Toll-Free: 1-800-10-2255-777
- Email: members_relations@sss.gov.ph
- Website: www.sss.gov.ph
- My.SSS Portal: my.sss.gov.ph
- Office Hours: Monday to Friday, 8:00 AM to 5:00 PM (some branches open Saturdays)
Disclaimer
This guide is provided for general informational purposes only. The requirements, steps, fees, and procedures mentioned here may vary depending on the SSS branch or office you visit. We recommend visiting your nearest SSS branch or office first to confirm the specific requirements and process before preparing your documents.